Refund policy
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At {{ shop_name }}, we want you to love what you ordered. If you're not completely satisfied, you may return most items within 3 days of delivery for a refund, subject to the conditions below.
Eligibility for Returns
- The return request must be initiated within 3 days of the delivery date shown on your tracking information.
- Items must be unused, unworn, and in their original condition, with all original tags, packaging, and accessories included.
- Proof of purchase (your order number or receipt) is required for all returns.
How to Start a Return
To begin a return, contact us at {{ email }}{% if phone != blank %} or call us at {{ phone }}{% endif %} within 3 days of receiving your order. Please include your order number and the reason for the return. Once your return is approved, we'll provide instructions on how to send the item back to us.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, please contact our customer service team immediately at {{ email }}. We'll arrange a replacement or full refund at no additional cost to you.
Return Shipping
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, since we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days, depending on your bank or card provider's processing times.
Non-Returnable Items
Some items cannot be returned, including gift cards and any item marked as final sale at the time of purchase.
Exchanges
If you'd like a different size, color, or variant, the fastest way to get what you want is to return the original item once your return is accepted, and place a new order separately.
Contact Us
If you have any questions about our Refund Policy, please contact us{% if email != blank %} at {{ email }}{% endif %}{% if phone != blank %} or {{ phone }}{% endif %}{% if address != blank %} or write to us at {{ address }}{% endif %}.